Discrete Communications

Many organizations provide a service that requires a greater level of discretion and privacy. For example, behavioral health services require an extra level of discretion as part of good practice as well as by HIPAA. Behavioral health practices have the same need to communicate when patients need to be seen but must do so without disclosing patient names.

To facilitate the transition of patients through the front desk, health screening, and sessions with health care providers, a growing behavioral health practiced needed a way to leverage existing computers to facilitate the flow of  patients. To meet this need, an internal web site was built to track patients through this process, allowing providers to be dynamically added as the practice grew. This allowed the information to be conveyed in a discrete manner.